Leadership Role

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $110,000 - $140,000
Job Description

As a Team Leader, Customer Support, you will lead the services provided to members ensuring their accounts are serviced within regulatory standards. You will support the continuous improvement of member services to deliver exceptional service experiences.

This team is responsible for delivering high-quality member services leading to quality member outcomes. You will ensure the quality of services is delivered and maintained, facilitating strong relationships with internal stakeholders, chosen member segments, vendors, regulators, and industry associations.

As the Team Leader, you will be accountable for team and individual staff performance, ensuring that through coaching, development, and continuous improvement, business goals are achieved. You will also manage high-level complaints and escalated customer inquiries as required.

Required Skills and Qualifications
  • RG146 compliant to give General Advice in Superannuation (as a minimum), or the ability to achieve compliance within 3 months.
  • Demonstrated leadership, people management, and coaching experience.
  • A genuine passion for customer service and the ability to inspire and lead others to deliver outstanding customer experiences.
  • Exceptional written and oral communication skills.
  • Strong relationship management skills, inclusive of an ability to influence and negotiate outcomes of a complex nature.
  • A high degree of business acumen, with the ability to deliver within a changing environment and develop strategies.
Benefits

As part of our organization, you'll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members. We provide a dynamic and rewarding work environment featuring:

  • Competitive salary, bonus, and super offerings.
  • Flexible work arrangements.
  • Generous parental leave entitlements.
  • A focus on learning and development, including study assistance.
  • Volunteer and community service leave.
  • LGBTQI+ and disability employee networks.
  • Wellbeing initiatives including Employee Assistance Program and discounted health insurance.
  • An additional leave day each year on top of annual leave.

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