Service Excellence Manager
2 days ago
As a Continuous Improvement Officer, you will be responsible for developing and embedding robust feedback frameworks that enhance service delivery and improve customer satisfaction.
This role requires strong analytical skills, stakeholder engagement, and collaboration to drive measurable outcomes.
- Key Responsibilities:
- Analyse and act on client feedback to identify opportunities for improvement.
- Develop and implement solutions that drive measurable outcomes and improve customer satisfaction.
- Collaborate with stakeholders to ensure feedback is integrated into day-to-day operations.
About You:
To succeed in this role, you will require:
- A Bachelor's degree in a relevant business field or equivalent experience.
- 5+ years designing and/or implementing feedback systems.
- Strong understanding of aged care, customer experience, and continuous improvement.
What We Offer:
We offer a supportive and inclusive work environment, opportunities for professional growth, and flexible work hours for work-life balance.
-
IT Operations Manager
4 days ago
Sydney, New South Wales, Australia DXC Technology Inc. Full timeDXC Technology Inc. is a global leader in technology services and solutions, dedicated to driving business growth and improving lives through innovative technology.Our comprehensive portfolio spans IT infrastructure, global services, imaging, and printing, offering a wide range of products and technologies to meet the evolving needs of consumers and...
-
Service Excellence Director
3 days ago
Sydney, New South Wales, Australia WorkFocus Australia Full timePromote Service Excellence at WorkFocus AustraliaWe are seeking a motivated Customer Experience Manager to lead our service excellence initiatives and drive business growth through exceptional customer experiences.In this role, you will work closely with our state and national customer experience teams to develop and implement strategies that meet the...
-
Service Excellence Manager
2 days ago
Sydney, New South Wales, Australia Sabre Asia Pacific Full timeAt Sabre, you'll have the opportunity to work on projects that make a real impact on the travel industry.Personal Attributes:Excellent communication and interpersonal skills.High level of integrity and professionalism.We're looking for a collaborative and innovative team player who is dedicated to connecting people with moments that matter.
-
After-Sales Service Excellence Manager
3 days ago
Sydney, New South Wales, Australia Manitou Bf Full timeAbout the Role:We are looking for a highly skilled After-Sales Service Excellence Manager to join our team at Manitou Bf. In this role, you will be responsible for driving service excellence by ensuring the highest level of customer satisfaction is achieved for Manitou Group brands.Main Responsibilities:Develop and implement strategies to enhance spare parts...
-
Service Excellence Coordinator
5 days ago
Sydney, New South Wales, Australia Novis Full timeJob Description: As a Customer Service Administrator at Novis Healthcare, you will play a vital role in providing exceptional customer experiences. Your primary responsibilities will include managing customer communications, troubleshooting issues, and processing orders through SAP.About You: To succeed in this role, you will need excellent communication...
-
Operational Excellence Manager
2 days ago
Sydney, New South Wales, Australia BGIS Full timeBGIS is a forward-thinking company that values innovation, integrity, and service excellence.We are seeking a dynamic and adaptable Facilities Manager to join our team in Sydney CBD. In this role, you will be responsible for managing the delivery of services and maintaining the highest standards of facility management.The ideal candidate will have a strong...
-
Customer Service Excellence Manager
5 days ago
Sydney, New South Wales, Australia Hanes Brands Inc Full timeWe are seeking a skilled and experienced retail professional to join our team as an Assistant Store Manager at Sheridan Birkenhead Outlet.You will be responsible for leading and inspiring your team to achieve budgets, KPIs, and targets.Drive a high-performing team, committed to providing exceptional customer service and maintaining store operations including...
-
Customer Service Excellence Specialist
6 days ago
Sydney, New South Wales, Australia Government Of New South Wales Full timeCompany Overview:The Government of New South Wales is committed to delivering excellent customer service and driving digital transformation. Our team of sector leading People and Culture practitioners is passionate about empowering leaders and improving government services.Job Description:We are seeking a detail-oriented Customer Service Excellence...
-
Service Delivery Excellence Leader
2 days ago
Sydney, New South Wales, Australia Humanforce Full timeService Delivery Excellence LeaderWe are seeking an experienced Service Delivery Excellence Leader to join our team. As a key member of the Professional Services leadership team, you will be responsible for driving service delivery excellence across our customer base.Your primary focus will be on managing multiple timelines, fostering relationships, and...
-
Service Excellence Representative
1 day ago
Sydney, New South Wales, Australia Michael Page Australia Full timeAbout Our TeamWe are a dynamic and supportive team, dedicated to delivering exceptional customer service and fostering a positive work environment.We value our employees' growth and development, providing ongoing training and opportunities for advancement.Job RoleThe Customer Service Representative position involves delivering exceptional customer service,...
-
Operations Excellence Manager
22 hours ago
Sydney, New South Wales, Australia Macquarie Bank Limited Full timeCompany Overview:Macquarie Bank Limited is a global financial services group operating in 34 markets. Our Corporate Operations Group is a dynamic team that provides essential support services to our people, businesses, and clients.About the Role:We are looking for a talented Operations Excellence Manager to join our team. In this role, you will be...
-
Service Excellence Coordinator
4 days ago
Sydney, New South Wales, Australia Northscollective Full timeWe are seeking a motivated and experienced Duty Manager to lead our day-to-day operations at Norths Collective. As a member of our dynamic team, you will play a vital role in delivering exceptional customer experiences and maintaining our reputation for excellence.The successful candidate will have a proven track record of successfully managing a hospitality...
-
Operational Excellence Manager
1 day ago
Sydney, New South Wales, Australia West Recruitment Pty Ltd Full timeWe are seeking an accomplished leader to take charge of our service delivery function, driving it towards unprecedented success. As the head of a team of 7 direct reports, you will be accountable for maintaining an unwavering focus on delivering exceptional customer experiences.Your primary duties will include strategically overseeing the entire service...
-
Service Excellence Manager
6 days ago
Sydney, New South Wales, Australia Wipro Technologies Full timeOur VisionReinvent your world with us. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as...
-
Service Delivery Excellence Lead
7 days ago
Sydney, New South Wales, Australia Datacom Full timeCompany OverviewDatacom is a leading IT professional services supplier in Australia and New Zealand, committed to making a difference in people's lives. Our dynamic and agile culture fosters collaboration, innovation, and growth.Job DescriptionWe are seeking a highly skilled Senior Service Delivery Manager to join our team. As a key member of our service...
-
Excel Services Developer
1 day ago
Sydney, New South Wales, Australia Zone IT Solutions Full timeWe are looking for Excel Services Developers for a Sydney based project. You will be working for a Telecommunication Project for our Consulting client.ResponsibilitiesUnderstanding project environmentSetup Microsoft tools to fetch optimum recordsTimely validation of group PolicySchedule the iterative targets for collectionsPublish weekly reports on Targeted...
-
Service Excellence Director
1 day ago
Sydney, New South Wales, Australia RACV Full timeWe are seeking an experienced Service Excellence Director to join our RACV team. In this role, you will be responsible for leading a team of customer service professionals, driving results-oriented performance, and enhancing customer satisfaction.About the Role:This is an exciting opportunity to lead a dynamic team, develop and implement effective coaching...
-
Excel Service Architect
1 day ago
Sydney, New South Wales, Australia Zone IT Solutions Full timeAbout the RoleWe are seeking an Excel Service Architect to join our team in Sydney. As a key member of our consulting client's project, you will be responsible for setting up Microsoft tools to optimize data collection.The ideal candidate will have strong analytical skills and experience with project environments. Your expertise in validating group policies...
-
Operational Excellence Manager
2 days ago
Sydney, New South Wales, Australia Steadfast Group Ltd. Full timeSteadfast Group Ltd. is the largest general insurance broker network and underwriting agency group in Australasia, with growing operations internationally. As a Operational Excellence Manager, you will drive our Business Continuity Planning (BCP) Program, Data Governance Program, and Knowledge Management Framework, ensuring that our operations are resilient,...
-
Delivery Excellence Manager
7 days ago
Sydney, New South Wales, Australia SKL Technology Full timeAbout the RoleSKL Technology is seeking a highly skilled Technical Delivery Manager to join our team in the Health Insurance industry. As a key member of our delivery team, you will be responsible for facilitating the team's workflow and driving continuous improvement initiatives.This 12-month contract with an option for extension offers a hybrid working...