After-Sales Service Excellence Manager

4 days ago


Sydney, New South Wales, Australia Manitou Bf Full time

About the Role:

We are looking for a highly skilled After-Sales Service Excellence Manager to join our team at Manitou Bf. In this role, you will be responsible for driving service excellence by ensuring the highest level of customer satisfaction is achieved for Manitou Group brands.

Main Responsibilities:

  • Develop and implement strategies to enhance spare parts sales and service revenue.
  • Manage local safety requirements, design registrations, and risk assessments in collaboration with internal teams.
  • Participate in Customer Satisfaction Committees (CSC) to drive continuous service improvement initiatives.
  • Supervise warranty claims, parts shipment tracking, and resolution of service-related issues at regional offices.

Requirements:

  • 5+ years of experience in a similar role with a proven track record in customer service, technical support, or after-sales service management.
  • Diploma or degree in Engineering (B.E. / B.Tech.) or a related field.
  • Strong analytical, diagnostic, and problem-solving skills.
  • Honest, high integrity, and result-oriented approach to work.


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