Operational Excellence Manager

4 days ago


Sydney, New South Wales, Australia West Recruitment Pty Ltd Full time

We are seeking an accomplished leader to take charge of our service delivery function, driving it towards unprecedented success. As the head of a team of 7 direct reports, you will be accountable for maintaining an unwavering focus on delivering exceptional customer experiences.

Your primary duties will include strategically overseeing the entire service delivery process, ensuring seamless integration of company standards. You will be responsible for efficient resource allocation and management to guarantee superior service outcomes.

Key aspects of this role include resolving conflicts expeditiously, cultivating strong internal relationships to foster collaboration, and developing innovative strategies to enhance customer satisfaction.

About you:

  • Prior experience in directing multiple teams is highly valuable.
  • You must possess excellent problem-solving skills and robust conflict management abilities.
  • Outstanding interpersonal skills, encompassing written and verbal communication, are necessary.
  • Substantial expertise in the Service Delivery field is desirable.
  • You need to demonstrate decisive leadership and calculated risk-taking.
  • Quick and informed decision-making is essential.


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