Operational Excellence Manager
4 days ago
We are seeking an accomplished leader to take charge of our service delivery function, driving it towards unprecedented success. As the head of a team of 7 direct reports, you will be accountable for maintaining an unwavering focus on delivering exceptional customer experiences.
Your primary duties will include strategically overseeing the entire service delivery process, ensuring seamless integration of company standards. You will be responsible for efficient resource allocation and management to guarantee superior service outcomes.
Key aspects of this role include resolving conflicts expeditiously, cultivating strong internal relationships to foster collaboration, and developing innovative strategies to enhance customer satisfaction.
About you:
- Prior experience in directing multiple teams is highly valuable.
- You must possess excellent problem-solving skills and robust conflict management abilities.
- Outstanding interpersonal skills, encompassing written and verbal communication, are necessary.
- Substantial expertise in the Service Delivery field is desirable.
- You need to demonstrate decisive leadership and calculated risk-taking.
- Quick and informed decision-making is essential.
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Operational Excellence Manager
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Operational Excellence Manager
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Sydney, New South Wales, Australia 365 Assistance Full timeAbout Us365 Assistance is a technology company whose core product is Roadside Assistance. Our range of products continually evolves to meet the ever-changing needs of car owners and our clients. With a strong track record of innovation and strategic partnerships with global brands, 365 is rapidly investing in people and technology to support market demands...
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Sydney, New South Wales, Australia Amazon Full timeOperational Excellence Manager, Amazon LogisticsJob ID: 2906669 | Amazon Commercial Services Pty LtdAn exciting new role has become available for an Operational Excellence Manager to join the ACES (Amazon Customer Excellence Systems) team. Reporting to the Regional ACES Manager, you will drive process excellence within our Amazon Last Mile Delivery business....
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1 hour ago
Sydney, New South Wales, Australia black Full timeCompany OverviewSafetyCulture is a customer- and product-led SAAS company that empowers front-line workers to drive operational excellence and take ownership of their safety and well-being. Our technology platform gives leaders the visibility to make smart decisions and improve safety, quality, and efficiency.
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52 minutes ago
Sydney, New South Wales, Australia SafetyCulture Full timeSafetyCulture Overview: We're a SAAS company dedicated to empowering front-line workers to drive operational excellence and take ownership of their safety and well-being. Our technology platform provides leaders with visibility to make smart decisions, improving safety, quality, and efficiency.This exciting opportunity is for a Customer Success Manager to...
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Sydney, New South Wales, Australia DNV Germany Holding GmbH Full timeJob OverviewWe are looking for an experienced Operational Excellence Director to lead our NDIS team in Australia. The successful candidate will be responsible for driving operational excellence, improving efficiency, and reducing costs.The ideal candidate will have a strong background in operations management, excellent leadership skills, and the ability to...