Senior Claims Manager
7 days ago
Unlock New Horizons in Claims Excellence
About Us
We're a global risk management company dedicated to helping individuals and organizations achieve the best possible outcomes for their health and wellbeing.
Our team is comprised of passionate professionals who are committed to excellence and innovation.
Overview:
- Innovative and inclusive team culture
- Exciting scope to implement ideas and grow senior leadership experience
- Global organization prioritizing community and people
About the Role:
You will play a significant role in ensuring the effectiveness and efficiency of claims management activities with a large team.
Develop direct report and staff capability while supporting the consistent implementation of high-quality operational practice and operational improvement strategies across the business.
Responsibilities:
- Contribute to the development, implementation, and revision of a Personal Injury Strategic plan that supports our vision and goals
- Accurately assess claims operations functional responsibilities, competitive strengths, and vulnerabilities in conjunction with the General Manager
- Contribute to the business planning function for Workers Compensation Victoria, focusing on claims operational efficiency and effectiveness
- Work closely with the General Manager to shape the local culture through high levels of staff engagement, increasing staff satisfaction levels, and building pride
- Implement claims operating standards and practices responsive to evolving business needs
- Develop and implement a claims operations talent management and succession plan
- Manage claims operations across a large team, establishing clear objectives and key results, recognizing and rewarding exceptional performance
- Foster client relationships individually and within your team environment
- Identify and mitigate key business risks within the Victorian Claims Operations
Qualifications:
- Demonstrated track record in a high-impact leadership role leading large teams, combined with high-level workers compensation and/or claims management experience
- Experience in leading performance through qualitative and quantitative metrics
- Demonstrated experience in connecting information to identify patterns or trends requiring corrective action across people, operations, performance, culture, and finance
- Demonstrated experience in recruiting, developing, and retaining individuals, teams, and organizational talent
- Knowledge of general business and administrative practices and managing cost-effective business activities
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