Senior Claims Manager

4 weeks ago

Melbourne, Victoria, Australia EML Group Full time

Join to apply for the Senior Claims Manager role at EML Group

Join to apply for the Senior Claims Manager role at EML Group

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

Come across the ditch and join EML in any one of our Australian Offices

Every day our Case Managers help coordinate, negotiate, and facilitate an injured worker's recovery and return to work. From an injured Police officer to a builder, hospitality worker to a farmer - you name it, we help.

As a senior team member, you'll provide coaching and handle escalations. Join us in this impactful role where your expertise matters.

We have opportunities available in our Australian offices across New South Wales, Victoria and South Australia with a generous relocation allowance on offer for eligible candidates.

This will be a full time, permanent position with flexibility to work from home (WFH).

Your Responsibilities

  • Pro-actively manage a portfolio of workers compensation claims to achieve the optimum outcome of early and sustainable return to work with reasonable claim costs
  • Collaborate with medical professionals, employers, brokers, rehab providers and other stakeholders to create an effective Return to Work strategy
  • Assist the worker and employer with the claim process, providing support, managing expectations and ensuring timely access to required services to support return to work and injury recovery
  • Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments
  • Respond to escalations and provide coaching and mentoring to other members of the team

About You
  • Minimum 3 years of experience managing claims within the New Zealand Accident Compensation Scheme
  • An empathetic, resilient, and motivational approach to provide customer centric support
  • A driven professional with highly developed written and verbal communication skills
  • Careful consideration to detail with a high concern for accuracy
  • Strong stakeholder engagement and management
  • A team player who likes to work collaboratively and can also work independently

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
  • A vibrant, collaborative innovative team culture
  • Flexibility with opportunity to WFH when you are fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership
  • Access to discounts at over 350 retailers through our Rewards Hub program
  • Entitlement to an annual tenure and performance-based recognition reward
  • Comprehensive learning and development support
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards
  • Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionFinance and Sales
  • IndustriesInsurance

Referrals increase your chances of interviewing at EML Group by 2x

Get notified about new Senior Claims Manager jobs in Melbourne, Victoria, Australia.

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia A$89,709.00-A$110,946.00 5 days ago

Melbourne, Victoria, Australia 1 week ago

Assistant Revenue Manager - Health Fund Contracts - Private Hospitals

Melbourne, Victoria, Australia 3 weeks ago

Senior Claims Specialist - Workers Compensation

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Senior Claims Executive

    3 weeks ago

    Melbourne, Victoria, Australia at Full time

    Are you a claims professional with strong technical expertise and a passion for client service? Our client, a leading multinational insurance brokerage, is seeking an experienced Senior Claims Executive to manage a diverse portfolio of corporate claims across multiple lines.The RoleAs a Senior Claims Executive, you'll be the key point of contact for...

  • Senior Claims Executive

    3 weeks ago

    Melbourne, Victoria, Australia at Full time

    Are you a claims professional with strong technical expertise and a passion for client service? Our client, a leading multinational insurance brokerage, is seeking an experienced Senior Claims Executive to manage a diverse portfolio of corporate claims across multiple lines. The Role As a Senior Claims Executive, you'll be the key point of contact for...

  • Senior Claims Consultant

    3 weeks ago

    Melbourne, Victoria, Australia TAL Australia Full time

    Join to apply for the Senior Claims Consultant role at TAL Australia1 day ago Be among the first 25 applicantsJoin to apply for the Senior Claims Consultant role at TAL AustraliaGet AI-powered advice on this job and more exclusive features.Collaborative team with supportive leadershipMelbourne CBD office with on-site fitness centre and wellness...

  • Senior Claims Consultant

    3 weeks ago

    Melbourne, Victoria, Australia TAL Australia Full time

    Join to apply for the Senior Claims Consultant role at TAL Australia1 day ago Be among the first 25 applicantsJoin to apply for the Senior Claims Consultant role at TAL AustraliaGet AI-powered advice on this job and more exclusive features.Collaborative team with supportive leadershipMelbourne CBD office with on-site fitness centre and wellness...

  • Senior Claims Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Suncorp Group Full time

    Join to apply for the Senior Claims Advisor role at Suncorp Group2 weeks ago Be among the first 25 applicantsJoin to apply for the Senior Claims Advisor role at Suncorp GroupLead complex claims resolution with autonomy and impactFlexible hybrid working with career development opportunitiesBe part of a values-driven team focused on recovery and fairnessLead...

  • Senior Claims Advisor

    2 weeks ago

    Melbourne, Victoria, Australia Suncorp Group Full time

    Join to apply for the Senior Claims Advisor role at Suncorp Group2 weeks ago Be among the first 25 applicantsJoin to apply for the Senior Claims Advisor role at Suncorp GroupLead complex claims resolution with autonomy and impactFlexible hybrid working with career development opportunitiesBe part of a values-driven team focused on recovery and fairnessLead...

  • Senior Claims Consultant

    3 weeks ago

    Melbourne, Victoria, Australia at Full time

    Job DescriptionThe Senior Claims Consultant is a specialist role within TAL's Cbus portfolio team, responsible for managing a portfolio of high-value, underwritten TPD claims. You will apply your strong technical expertise and knowledge of the Insurance Contracts Act to navigate complex arrangements and deliver quality outcomes for members. This role also...

  • Senior Claims Consultant

    3 weeks ago

    Melbourne, Victoria, Australia at Full time

    Job DescriptionThe Senior Claims Consultant is a specialist role within TAL's Cbus portfolio team, responsible for managing a portfolio of high-value, underwritten TPD claims. You will apply your strong technical expertise and knowledge of the Insurance Contracts Act to navigate complex arrangements and deliver quality outcomes for members. This role also...

  • Senior Claims Consultant

    2 weeks ago

    Melbourne, Victoria, Australia TAL Full time $120,000 - $180,000 per year

    Company Description Welcome to TAL. As a leading life insurer, we've been protecting Australians for over 150 years. Backed by Dai-ichi Life, we're driven by big ambitions and empower to create better products and services.Together with our Partners, we're helping millions of Australians live a life filled with choices, options, and freedoms. See the direct...

  • Senior Claims Consultant

    2 days ago

    Melbourne, Victoria, Australia TAL Full time $104,000 - $130,878 per year

    Company DescriptionFlexible Work Hours | Hybrid Model Clear career pathway – a natural stepping stone to a Technical Specialist or Leadership role.Manage complex, high-value claims – work on challenging underwritten TPD, life insurance claims.Flexible and supportive work environment – backed by strong organisational investment and ongoing...