Delivering Exceptional Client Experiences

4 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $70,000

Customer Service Representative Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.

The ideal candidate will have prior experience in face-to-face customer service and/or administration roles, with a passion for delivering an amazing client experience. You will possess excellent communication and active listening skills, as well as the ability to work autonomously and effectively within a team.

Main Responsibilities:

  • Welcoming clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for our clients
  • Providing administrative support to our clinicians (audiologists/audiometrists)
  • Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
  • Managing the clinic phone line and shared email inbox
  • Billing our clients correctly and taking a range of payments
  • Learning and competently using a range of software and applications

Requirements:

  • Prior experience in face-to-face customer service and/or administration roles
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and the best possible outcomes for both our clinic and our clients

Benefits:

  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Generous employee discounts on Sonova Products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform
  • Opportunity to grow and develop in your role and beyond

What We Offer:

A dynamic and supportive team environment where you can grow and develop your skills and knowledge. A chance to make a real difference in people's lives by providing exceptional customer service and support. Join us today and discover a career that truly matters

],

  • Delivering Exceptional Client Experiences Specialist

    6 days ago

    Brisbane, Queensland, Australia beBeeClient Full time $60,000 - $75,000

    Exemplary client service is at the core of this role.About the PositionIn a dynamic environment, you will work closely with clients to establish trust and understand their circumstances.Utilize your analytical skills to identify the root cause of issues and provide mutually beneficial resolutions.Earn a reputation for being empathetic while adhering to...

  • Help Us Deliver Exceptional Client Experiences

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomerSupport Full time $60,000 - $84,000

    Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team. As a key member of our operations, you will be responsible for providing exceptional customer service and administrative support to our clinic team.Your role will involve working closely with clinicians and hearing technicians to deliver high-quality...

  • Delivering Exceptional Customer Experiences

    6 days ago

    Brisbane, Queensland, Australia beBeeCustomerCentric Full time $65,000 - $75,000

    Client Experience SpecialistThis role is ideal for a dynamic professional with a strong sales background, passionate about delivering exceptional customer experiences.We are seeking a Client Experience Specialist to deliver outstanding service and build long-term relationships with clients.Key Responsibilities:Engage clients over the phone to update...

  • Delivering Exceptional Client Support

    15 hours ago

    Brisbane, Queensland, Australia beBeeMotivator Full time $100,000 - $120,000

    Service Executive Job DescriptionThis role is responsible for delivering exceptional service and support to clients and stakeholders.

  • Delivering Exceptional Experiences

    5 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $48,000 - $74,000

    Customer Experience SpecialistWe're on the hunt for a Customer Experience Specialist to join our team. As a key member of our operations, you'll play a vital role in delivering exceptional customer experiences and cutting-edge solutions.You'll be responsible for answering inbound calls, building rapport, and providing outstanding customer solutions. With...

  • Delivering Exceptional Customer Experiences

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $76,515 - $78,000

    Are you a customer service leader with experience in managing customer-facing teams? Do you have a passion for delivering exceptional experiences that drive loyalty and growth?This pivotal leadership role is designed for an experienced manager who thrives in a dynamic, trade-focused environment.The ideal candidate will oversee the entire customer journey,...

  • Deliver Exceptional Experiences

    5 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $50,000 - $75,000

    Exceptional Customer Service RoleWe are seeking a passionate and customer-focused team member to provide exceptional customer service through meaningful interactions.This is a casual role, requiring flexibility to work weekends, weekdays, and peak trade times. Key responsibilities include:Selling premium products, highlighting features, benefits, and care...

  • Deliver Exceptional Client Services

    6 days ago

    Brisbane, Queensland, Australia beBeeClientCare Full time $58,000 - $74,000

    Your RoleAs a Client Support Assistant, you will be responsible for collaborating with our care team to deliver outstanding services to our clients.Clean and maintain dining areas, kitchens, and serving spaces after meals or as neededPerform tasks related to laundry servicesSupport cleaning of the facility, focusing on high-risk areas such as toilets and...

  • Deliver Exceptional Customer Experiences

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $41,904 - $61,192

    Customer Service Role OverviewDeliver exceptional customer experiences by addressing inquiries, resolving issues and ensuring satisfaction. Key responsibilities include vehicle delivery to clients, timely and efficient service provision, and assisting with the coordination of logistics.Vehicle preparation is a critical aspect of this role, including thorough...

  • Delivering Exceptional Customer Experiences

    4 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $46,000 - $75,000

    Customer Engagement Team MemberOur team is dedicated to delivering exceptional customer experiences, ensuring that our clients receive the best possible service.We are seeking a skilled Customer Engagement Team Member to join our growing team. As a key member of our sales onboarding team, you will be the first point of contact for prospective clients and...