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Customer Engagement Specialist

2 months ago


Bendigo, Victoria, Australia Medibank Full time

Are you ready to contribute to a healthier future?

At Medibank, we are inspired to think innovatively. Our mission is to enhance health outcomes for our customers, patients, and the broader community.

We embrace diverse perspectives as we strive to make informed decisions for our customers. Our commitment to better health includes valuing the insights and contributions of Aboriginal and Torres Strait Islanders. We are actively working to foster an inclusive workplace and nurture Indigenous careers.

About the Community Team:

At Medibank, we are devoted to our mission of "Better Health for Better Lives" for both our employees and our customers. We have established geographically-based, cross-functional teams because we believe that serving customers locally fosters connection and trust. This localized approach leads to richer conversations, more personalized support, and enhances Medibank's ability to engage deeply with communities across Australia. Consequently, this results in longer-lasting relationships with our customers and more fulfilling work for our employees.

By providing a tailored and personalized experience, we aim to make a significant impact on the health of our customers and the community. Become a part of our local teams and make a difference.

About the Role:

We are excited to offer full-time positions for Sales and Customer Service Consultants, also known as Local Community Consultants. In this role, you will be essential in delivering Medibank products and services to your local community. When customers reach out to us, you will be empowered to take individual accountability and responsibility for providing exceptional service throughout their journey.

You will possess a diverse skill set that enables you to address a variety of everyday challenges and serve local customers through their preferred communication channels, whether in person, over the phone, or via messaging.

Curiosity, creativity, and a strong sense of accountability for achieving results are key traits we value. You will adapt swiftly to new challenges, ensuring that customer needs remain your top priority.

Our ambitions are driven by six core principles: People, Trust, Customer, Growth, Value, and Health.

If you excel in customer service and are eager to support your local community through a multi-channel approach, we would love to hear from you.

About You:

  • You are a multitasking expert, capable of applying your knowledge across various channels, including virtual messaging, face-to-face interactions, and phone systems.
  • You are passionate about delivering exceptional service to the local community, recognizing the importance of growing and maintaining your customer base.
  • Being self-motivated and results-oriented is integral to your personal ethos.
  • You demonstrate strong diligence in providing the right products and services to customers, ensuring accuracy in interactions and safeguarding customer privacy.
  • Your collaborative spirit makes you a supportive team player, willing to step outside your usual role to explore new ideas and enhance community service.

Why You'll Appreciate Working Here:

  • Flexible Working: Enjoy the option to work in-store, remotely, or within the community, depending on business needs.
  • Growth Opportunities: Access a variety of skills development programs, career pathways, and opportunities for innovation within Medibank.
  • Supportive Environment: Be part of a culture that prioritizes your well-being, encourages fresh ideas, and celebrates achievements.

We take pride in fostering an inclusive and collaborative atmosphere. We are also dedicated to enhancing accessibility for our customers and employees. We encourage applications from individuals with disabilities and welcome discussions regarding any adjustments or alternative formats of key information throughout the recruitment process.

We offer a range of attractive benefits, including subsidized private health insurance, rewards, discounts, and health and wellness initiatives. To learn more, please explore our offerings.

Start small, impact bigger.