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6 days ago
Job Title: Senior Field Service Technician
We are seeking a skilled and experienced Senior Field Service Technician to join our team. This full-time role involves providing expert technical support and maintenance for manufacturing technology.
Key Responsibilities- Performing on-site installations, maintenance, and repairs of CNC machines and related equipment.
- Diagnosing and troubleshooting complex technical issues, implementing effective break-fix strategies.
- Providing training and guidance to clients on the proper operation and care of their CNC systems.
- Documenting all work performed and maintaining detailed service records.
- Liaising with the support and sales teams to ensure customer satisfaction.
- Participating in continuous improvement initiatives to enhance our service offerings.
- Minimum 3-5 years of hands-on experience as a manufacturing Field Service technician or in a similar technical role.
- Strong electrical and mechanical troubleshooting skills, with a solid understanding of manufacturing machine technology.
- Ability to read and interpret technical manuals, drawings, and schematics.
- Excellent problem-solving and critical thinking abilities.
- Strong communication and customer service skills to effectively liaise with clients.
- Willingness to travel to customer sites as needed.
- Relevant technical certifications, qualifications, and/or experience in Mechanical / and or /Electrical Engineering.
Our team of experts is dedicated to driving innovation and helping clients stay ahead of the curve.
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