Highly Skilled ICT Support Professional Wanted

5 days ago

Melbourne, Victoria, Australia beBeeSupport Full time $80,222 - $103,254
ICT Support Specialist

The role of an ICT Support Specialist is a critical component in ensuring the stability, efficiency, and effectiveness of IT operations across various departments. As part of the Customer Services team, you will be responsible for providing Level 1 and Level 2 service desk support to deliver proactive and reactive solutions to all business units.

This position involves onsite and remote support for all locations and team members, with a focus on delivering high-quality frontline ICT support for hardware, software, mobile devices, and cloud services. You will act as a first point of contact for end-user ICT queries via phone, in-person, or through the service desk tool.

  • Provide general support for MCM-issued hardware and software including desktops, laptops, mobile devices, printers, and AV equipment.
  • Assist with device deployment and user onboarding/offboarding, ensuring compliance with ICT standards.
  • Deliver operational support for hardware, software, and network systems.
  • Troubleshoot issues with end-user devices, network connectivity, and peripherals.
  • Develop and update knowledge base articles to empower user self-service.

You will contribute to IT infrastructure projects such as upgrades, migrations, and new implementations. In addition, you will adhere to ITIL standards for incident, request, and problem management, while maintaining adherence to Essential 8 and NIST requirements.

Requirements
  • Proven experience in IT support within service desk, customer service and operational roles, minimum of 2 years of experience.
  • Strong technical knowledge of hardware, software, and basic networking.
  • Excellent communication and problem-solving skills.
  • Ability to work collaboratively in a fast-paced support environment.
  • Demonstrated troubleshooting and resolution skills for remote and onsite issues.
  • Demonstrated initiative, flexibility and a commitment to continuous improvement.
  • ITIL certification or equivalent knowledge of ITIL processes.
  • Ability to travel to various locations for onsite support.
  • Screening Criteria: National Police check, Working with Children check and NDIS Worker Screening check or ability to obtain, Valid Victorian Drivers license, Right to Work in Australia.

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