Luxury Room Operations Manager

1 week ago

Gold Coast, Queensland, Australia beBeeController Full time $60,000 - $90,000
Rooms Controller

We are seeking a skilled Rooms Controller to join our team. This is an exciting opportunity to work in a fast-paced environment and be part of a dynamic team.

Job Description:

The Rooms Controller plays a key role in ensuring the smooth operation of room assignments, inventory management, and guest satisfaction.

  • Oversee daily room assignments, ensuring guest preferences (room type, view, special requests) are met while balancing operational needs and maximizing occupancy.
  • Coordinate with Front Office, Guest Relations, and Reservations teams to manage VIPs, loyalty upgrades, and upsell opportunities.
  • Collaborate with Housekeeping to track room status, prioritize cleaning, and ensure timely check-ins.
  • Monitor room availability and work with Revenue and Front Office to optimize occupancy, including handling walk-ins and last-minute changes.
  • Fulfill guest requests for connecting rooms, bed types, and amenities; manage room changes efficiently with minimal disruption.
Required Skills and Qualifications:

To succeed in this role, you will need:

  • 2+ years of experience in a front office or rooms controller role within the hospitality industry, preferably in a luxury or lifestyle hotel environment.
  • Strong interpersonal and communication skills with a commitment to delivering excellent guest service with a high level of attention to detail.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Excellent communication skills and the ability to collaborate with multiple departments.
  • Proficiency in Opera Cloud.
  • High attention to detail and strong organizational skills.
  • Ability to problem-solve and think on your feet in a fast-paced, dynamic environment.
  • Ability to work flexible shifts, including evenings, weekends, and holidays.
Benefits:

This role offers a competitive salary and benefits package, as well as opportunities for career growth and development.

Others:

You will have the opportunity to work in a dynamic and creative environment, and contribute to the success of our team.

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