Claims Management Specialist

3 days ago

Canberra, ACT, Australia Employers Mutual Management Pty Ltd Full time

About Employers Mutual Management Pty Ltd

We are a leading Workers Compensation and Personal Injury Claims Management business, dedicated to helping people get their lives back through ongoing support during their return-to-work journey. Our goal is to provide excellent customer service and proactive management of claims to ensure a long-term career for our employees.

The Opportunity

As a member of our diverse team with a national presence, you will have the opportunity to make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

Job Summary

The Technical Specialist role is responsible for providing technical guidance and support to the Case Management teams, ensuring that claims are managed in accordance with the Safety, Rehabilitation and Compensation Act (SRC Act). This position operates in a customer-centric environment that focuses on the proactive management of claims.

Key Responsibilities

  • Provide technical advice and support to claims teams on the claims management process in line with the SRC Act.
  • Provide timely and appropriate instructions to panel legal firms in litigated matters.
  • Proactively resolve litigated matters and applications made with the Administrative Appeals Tribunal, demonstrating holistic resolution through consultation and appropriate resolution strategies.
  • Build and maintain strong collaborative relationships with internal and external stakeholders.
  • Provide monthly reports outlining trends, decision outcomes, and feedback for the Claims Operations team.
  • Proactively identify and support improvement in any potential reputational risks in the Tribunal through management of litigated matters.
  • Maintain risk awareness with a focus on continuous improvement and decision-making opportunities identified throughout the management of litigated matters.
  • Assist organisational compliance with legal, governance, and self-insurance license requirements.

About You

  • Extensive Workers Compensation experience.
  • Thorough understanding of the SRC Act.
  • Strong experience interpreting and working in legislation and insurance schemes.
  • Legal or internal review experience.
  • Effective decision-making and time management skills.
  • Superior written and verbal communication, and leadership skills.
  • Problem solving and strategic thinking skills.
  • Experience in managing relationships and competing stakeholder priorities.
  • Experience in coaching and supporting others.

What We Offer

We stand together as equals. Employers Mutual Management Pty Ltd is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected. We offer a range of benefits, including:

  • A vibrant, collaborative, and innovative team culture.
  • Flexibility with the opportunity to work from home when fully trained.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

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