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Claims Management Specialist

2 months ago

Canberra, ACT, Australia EML Australia Full time
{"title": "Case Manager", "description": "

EML Australia is a leading provider of workers compensation and personal injury claims management services. Our mission is to empower injured workers to return to work through proactive support and exceptional customer service.

The Opportunity

We are seeking a skilled Case Manager to join our team in Canberra. As a Case Manager, you will be responsible for proactively managing a portfolio of claims, providing timely and personalized support to injured workers and employers, and ensuring seamless communication throughout the claims process.

Your Responsibilities

  • Provide empathetic and customer-focused support to injured workers and employers.
  • Proactively manage claims to ensure timely and effective outcomes.
  • Develop and implement personalized return-to-work plans for injured workers.
  • Collaborate with internal stakeholders to ensure seamless communication and coordination.
  • Provide accurate and complete information to stakeholders, including options and entitlements.

About You

  • Previous experience in claims management or a related field is highly desirable.
  • Strong communication and interpersonal skills, with the ability to build rapport with injured workers and employers.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
  • Highly developed problem-solving and analytical skills, with the ability to think critically and creatively.

What We Offer

EML Australia is committed to providing a supportive and inclusive work environment. We offer a range of benefits, including:

  • A competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive team environment.
  • Flexible work arrangements, including remote work options.

We value our employees and are committed to supporting their well-being and career development. If you are a motivated and customer-focused individual with a passion for making a difference in people's lives, we encourage you to apply for this exciting opportunity.

", "lang_code": "en-US"}