Lead Customer Experience Product Manager

3 days ago


Sydney, New South Wales, Australia Luxury Escapes Full time
About Luxury Escapes

Luxury Escapes is a pioneering travel company that's transforming the way people experience global travel. As one of the world's fastest-growing travel websites, with over 8 million members and a recent win at the National Travel Industry Award for Most Outstanding Online Travel Agency, we're shaping the future of online travel.

Our Story

We're on a mission to create unforgettable luxury escapes for our customers. Our team of passionate and dedicated professionals is committed to delivering exceptional customer experiences through innovative products and services.

The Role

We're seeking an experienced Senior Product Manager to lead our customer experience product development lifecycle. This role will be responsible for designing, building, and launching new features and products that delight our customers.

In this exciting role, you'll have the opportunity to:

  • Develop deep understanding of customer needs to drive product decisions
  • Collaborate with cross-functional teams to deliver high-quality products
  • Set and measure product success metrics to drive business growth
  • Continuously identify opportunities to enhance the customer experience
Your Background

To succeed in this role, you'll need:

  • Strong experience in Product Management and UX in a high-growth business
  • Proven problem-solving skills with ability to roll up sleeves to get the job done
  • Experience in managing all aspects of the product lifecycle
  • Solid experience in growing products through agile planning and rapid prioritisation
  • Strong collaboration and communication skills
What We Offer

We believe in providing our employees with a fantastic working environment and excellent benefits. Some of the perks include:

  • Estimated salary: $120,000 - $150,000 per year
  • 20% Discount on Luxury Holidays and Experiences
  • Breakfast and lunch provided 5 days a week
  • Health and Well-being programs
  • 1/2 day of birthday leave
  • A super collaborative team that enjoys creating great platforms
Diversity and Inclusion

We're an equal opportunities employer and welcome applications from diverse candidates. We're proud to celebrate who you are and provide a respectful workplace where everyone can thrive.



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