Customer Interaction Specialist

3 days ago

City of Canning, Australia beBeeCustomerService Full time $92,217 - $98,000
Customer Service Position

This role focuses on providing excellent customer interactions as the first point of contact.

About The Role

The ideal candidate will play a crucial part in delivering exceptional service and operational support in a fast-paced environment. Key responsibilities include managing inbound enquiries, supporting internal and external sales functions, and ensuring a seamless customer experience.

Key Responsibilities:
  • Leverage SAP and CRM systems to monitor customer activity, follow up in a timely manner, identify new opportunities, and escalate qualified leads.
  • Contribute to the smooth operation of the business by performing various tasks that align with broader goals and performance targets.
About You

We seek an experienced professional with strong communication skills, numerical and organisational abilities, and proficiency in CRM and ERP platforms.

Desirable knowledge and experiences include familiarity with drivetrain, heavy vehicle, or workshop operations, previous exposure with internal sales and customer service, warehousing, inventory, or logistics processes, and understanding of safety and compliance demands.

Why Join Us?
  • Competitive remuneration package including salary sacrifice options, opportunities for overtime and time off in lieu (TOIL).
  • Opportunities for career growth and development through professional development initiatives.
  • Flexible working options to help manage work-life balance.
  • Paid parental leave for eligible employees.
  • Access to exclusive retail discounts and wellbeing resources.

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