Operations Management Specialist

15 hours ago

Sydney, New South Wales, Australia beBeeAccountability Full time $84,436 - $112,331

Job Title: Operations Manager - Patient Intake and Demand

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The primary role of the Operations Manager is to oversee the daily operational management of the Patient Intake and Demand Unit. This includes ensuring compliance with relevant NSW Health policies, meeting operational objectives, and supervising staff within the service.

">About the Job">

As a key member of the team, you will be responsible for managing the day-to-day operations of the Patient Intake and Demand Unit. You will work closely with staff to ensure efficient and effective service delivery, maintaining high standards of customer service, and fostering a positive work environment.

">Key Responsibilities">
  • ">
  • Manage and coordinate the day-to-day operations of the Patient Intake and Demand Unit, ensuring compliance with NSW Health policies and procedures;">
  • Supervise and manage staff within the service, providing guidance, support, and training as needed;">
  • Develop and implement operational plans to meet business objectives and improve service delivery;">
  • Maintain accurate records and reports, ensuring timely and efficient reporting to stakeholders;">
  • Collaborate with other departments to ensure seamless integration and communication.">
">Required Skills and Qualifications">

To be successful in this role, you will possess the following skills and qualifications:

">
  • ">
  • Demonstrated experience in operational management, with a focus on customer service and quality assurance;">
  • Strong leadership and management skills, with the ability to motivate and empower staff;">
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders;">
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously;">
  • Sound knowledge of NSW Health policies and procedures, with the ability to apply them in a practical context.">
">Benefits and Perks">

We offer a range of benefits and perks to our employees, including:

">
  • ">
  • Accrued Day Off each month, paid Parental Leave & Annual Leave loading;">
  • Opportunity for extra tax savings through Salary Packaging and Novated Leasing;">
  • Access to free courses, qualifications and coaching via Sydney Education;">
  • Access to confidential EAP counselling for staff and their families;">
  • Free annual influenza vaccination, discounted Fitness Passport membership, and free telehealth nutrition and wellness resources from qualified professionals.">
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