Customer Support Specialist

4 days ago

Cleveland, Queensland, Australia beBeeCustomerSupport Full time US$55,000 - US$60,000

Job Overview:

The Customer Service Representative role is an entry-level position that provides the essential tools and foundation for career success and maintains the utmost level of customer satisfaction.

Key Responsibilities:

  • Taking inbound leads via phone system
  • Gathering basic customer information and identifying customer needs
  • Assisting Loan Officers in obtaining leads by coordinating communication and transferring identified customers via corporate phone system
  • Utilizing training methods and tactics in converting potential prospects to customers
  • Scheduling initial appointments as well as maintaining database to ensure customer service expectations are met
  • Appropriately classifying and distinguishing each lead contacted
  • Managing high volume of incoming calls
  • Applying training to live interactions with clients both internally and externally

Qualifications and Skills:

  • High School diploma or equivalent education
  • 1 year of experience in telemarketing or similar sales/customer service role
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Excellent communication and customer service skills
  • Excellent prioritization and time management skills

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