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Complaints Resolution Specialist

2 months ago

Melbourne, Victoria, Australia State Government Of Victoria, Australia Full time
{"title": "Complaints Officer", "description": "Job Summary

We are seeking a skilled Complaints Officer to join our team at the Office of the Ombudsman Victoria. As a key member of our regulatory governance and compliance team, you will be responsible for receiving and resolving complaints from the public in a fair and reasonable manner.

Key Responsibilities
  • Receive and investigate complaints from the public via various digital channels
  • Undertake initial research and make enquiries to resolve complaints informally
  • Provide clear and accurate advice on issues, recommendations, and solutions to complaints
  • Deliver high-quality service to the public, in line with the Ombudsman's commitment
Requirements
  • Demonstrated experience in complaint handling in a high-volume, resolution-focused environment
  • Excellent verbal and written communication skills, including the ability to explain complex issues in plain language
  • Well-developed organisational skills, including the ability to manage competing priorities
  • Knowledge of the Ombudsman Act 1973 (Vic) and Victorian Ombudsman policies
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for professional development and growth
  • A competitive salary and benefits package

Please review the position description for full details on how to apply.

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