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Operations Director
2 weeks ago
As a professional in the field of transfer agency management, you will be responsible for overseeing the day-to-day operations of both onshore and offshore teams.
This role involves providing leadership, guidance, and direction to ensure seamless performance excellence across all areas of responsibility.
You will work closely with the Head of Transfer Agency to implement best practices, mentor team members, and contribute to staff retention strategies.
The successful candidate will have 5+ years' operational experience in unit registry, a tertiary qualification in Business/Commerce/Finance discipline, and strong experience in managing client relationships and deliverables.
Key Responsibilities:- Lead transition meetings with CRM team
- Oversee the performance and service delivery of offshore partners
- Conduct performance reviews, develop team members, and contribute to staff retention strategies
- Tertiary qualified in Business/Commerce/Finance discipline
- Experience with offshoring processes and transformation
- 5+ years' operational experience in unit registry
