Service Coordinator

12 hours ago

Sydney, New South Wales, Australia beBeeScheduler Full time $70,000 - $90,000
Job Description

We are seeking a highly organized and proactive Service Coordinator to join our Pacific Service team. In this key role, you will be responsible for coordinating technician schedules, managing customer communications, and supporting service operations.

The ideal candidate will have experience working within administration or scheduling of a field-based workforce. You will be looking for career longevity and possess the following skills:

  • Experience in a customer service or dispatch/scheduling environment
  • Strong administrative and coordination skills
  • Advanced computer literacy, ideally with service software
  • Excellent communication and customer etiquette
  • Ability to work under pressure and manage competing priorities
  • Strong attention to detail and time management skills

As a Service Coordinator, you will be responsible for:

  • Planning, coordinating, and scheduling all service activities monthly, allocating work to resources and prioritizing safety, compliance, and customer requests.
  • Communicating with customers and stakeholders by providing ETAs, attendance details, and managing rescheduling or absenteeism promptly.
  • Monitoring technician progress, ensuring accurate and complete data in ServiceMax, managing revisits, and driving backlog reduction by scheduling recovery work.
  • Collaborating with Field and State Service Managers to review technician and subcontractor performance, identifying training needs and documenting non-standard events.
  • Supporting interdepartmental communication between Service, Sales, and Technical Support, handling related administrative duties, and preparing maintenance reports as required.
Benefits

Our company offers a range of benefits to support your career growth and well-being, including:

  • Access to discounted health insurance
  • Peer-to-peer recognition and awards
  • A wellbeing committee focused on mental health, community engagement, diversity & inclusion, social & amenities
  • Empowering wellness programs, including access to gym memberships, apparel, and more
Why Join Our Team?

Join a global industry leader that values diversity and inclusion, and is committed to making a positive impact on our communities. As a Service Coordinator, you will be part of a dynamic team that is passionate about delivering exceptional service and driving business results.

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