Customer Experience Coordinator

1 week ago

Wagga Wagga City Council, Australia beBeeClient Full time $45,000 - $65,000

You are applying for a position of Client Services Officer. Please fill in your details to submit an application.

This role is located in Wagga Wagga and does not require contact centre experience if you can demonstrate reliability, strong administration, and customer service skills.

Sureway provides training and onboarding packages to support transition to the team effectively.

Key Responsibilities
  • Manage inbound call queues
  • Appointment booking and calendar management
  • Admin support for routine tasks
Required Skills and Qualifications
  • Strong active listening skills with ability to build rapport with diverse clients
  • Excellent communication skills with ability to remain calm and respectful in challenging situations
  • Proficient IT and data entry skills with high attention to detail
  • Ability to adapt to changing priorities and work under pressure
Benefits
  • Comprehensive onboarding program
  • Staff development opportunities
  • Flexible working environment
  • Birthday leave
  • Additional week of leave after 3 years of service
Organisation Details

Sureway leads the industry in Workforce Australia Employment Services and Disability Employment Services. We deliver innovative programs to jobseekers, employers, and learners across NSW, VIC, ACT, and SA.

This role requires the successful applicant to undertake a National Police Check and WWCC SA. Applicants must have the right to work in Australia.

How to Apply

Addressing the required skills and qualifications, please submit a cover letter and current resume as soon as possible.

We strive to create a culturally safe environment that allows people to feel supported in their identity and culture.

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