Cloud Experience Specialist
1 week ago
We are looking for a highly skilled Cloud Experience Team member to join our team. As a key member of our support team, you will be responsible for delivering exceptional technical support to our customers, helping them to understand and use our products.
Key Responsibilities:- Provide in-depth technical troubleshooting and recommend appropriate workarounds and solutions for Postgres and our Cloud experience.
- Collaborate with junior support engineers to triage issues, create reproducible test cases, file development requests, and offer patches when possible.
- Work closely with development resources to resolve complex issues and improve our customer experience.
- Document solutions, procedures, and standards for customers as well as for internal use.
- 3-5 years of significant experience with PostgreSQL or equivalent database technologies as a senior database administrator or database support engineer.
- 3-5 years of cloud platform experience in use of computer, networking, storage, application, and database services (Microsoft Azure, Amazon AWS, or Google GCP preferred).
- Strong problem-solving skills for abstract and complex issues.
- Outstanding communication skills (both written and verbal).
- Bachelor's degree in Computer Science or equivalent knowledge.
- 5-7 years Technical Support experience.
- Recent working experience in Python, Golang, and/or C/C++.
- SRE experience, including SLO/SLI, common architectural patterns, IaaS, or CI/CD orchestration.
This is a 100% remote position for candidates located in Australia. We are committed to supporting our employees' overall well-being by offering a range of benefits and resources to promote a healthy work-life balance and wellness.
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