Senior Manager Transformation Expert

7 days ago


Brisbane, Queensland, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

About the Role

We're seeking a highly skilled Senior Manager to lead our Contact Centre Transformation Program. As a key member of our team, you'll be responsible for defining, shaping, and managing the roadmap for Contact Centre technologies.

About You

To succeed in this role, you'll need to have a comprehensive understanding of relevant regulatory and legislative compliance requirements impacting the insurance industry. Proven experience in transforming call centre operations technology, influencing, and overseeing contact centres, focusing on automation is also essential.

What's on Offer

We offer a dynamic work environment where you'll have the opportunity to work with a talented team, develop your skills, and contribute to our mission of delivering exceptional customer experiences.

About Allianz Australia Services Pty Ltd

We're a leading insurance company that values diversity, equity, and inclusion. We're committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success.



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