Lead Intelligent Conversational Solutions Architect

3 days ago

Sydney, New South Wales, Australia beBeeConversational Full time $120,000 - $150,000
Intelligent Conversational Systems Developer

We are seeking a skilled developer to drive the next evolution of Virtual Relationship Management (VRM) systems.

  • Transform conversational experiences by designing communication protocols between AI agents and across channels for seamless interaction.
  • Enhance natural language processing models and APIs for more efficient conversation handling.
  • Develop intelligent systems that can remember, understand, and evolve with user journeys.
  • Improve monitoring, logging, and tracing for VRM system reliability and performance.
  • Create internal tools to support development, debugging, and deployment at scale.
Key Responsibilities:
  • Agent Collaboration Standards: Implement communication protocols between AI agents and across channels for seamless interaction.
  • Intent Recognition Uplift: Enhance natural language processing models and APIs for more efficient conversation handling.
  • Context & Memory Management: Develop intelligent systems that can remember, understand, and evolve with user journeys.
  • Observability Uplift: Improve monitoring, logging, and tracing for VRM system reliability and performance.
  • Tooling Development: Create internal tools to support development, debugging, and deployment at scale.
Requirements:
  • Programming Skills: Strong experience in Java or Python for backend/API development is essential.
  • NLP/NLU Experience: Familiarity with platforms like Dialogflow or Rasa is highly desirable.
  • Conversational AI Knowledge: Understanding of context management, session handling, and conversational memory is crucial.
  • Observability Tools: Hands-on experience with CloudWatch, Grafana, Prometheus, ELK, etc. is required.
  • AWS and DevOps: Knowledge of AWS, DevOps/CI-CD, and platform tooling is a plus.

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