Chief Conversational Experience Architect

3 days ago

Sydney, New South Wales, Australia beBeeConversation Full time $150,000 - $180,000

Senior Conversation Designer

Role Overview

We are seeking a skilled and experienced individual to shape the future of conversational experiences for our customers.

Key Responsibilities

  • Create end-to-end conversational experiences, including designing, building, deploying, and optimizing conversational AI solutions
  • Develop NLU, LLM prompts, dialogs, flow diagrams, and prototypes to effectively communicate conversational interactions and design approaches
  • Ensure conversations leverage a consistent brand, voice, and tone to inspire customer confidence
  • Identify new intent opportunities to increase bot containment and simplify agent processes in alignment with communication and channel strategies
  • Communicate and specify design concepts, solutions, and recommendations to stakeholders, including senior executives

Requirements

  • 5+ years of experience as a Conversation Designer or a similar role with a track record of successfully leading conversation design projects in large, complex organizations
  • Portfolio of shipped work demonstrating Conversation Design and/or Voice User Interface design, and understanding of user-centered design principles
  • Tertiary qualification in Design, Human-Centered Design (HCD), or a relevant field
  • Experience collaborating with developers, solution architects, and the Design System team to implement scalable, user-centric design solutions

What We Offer

  • A collaborative and dynamic work environment that encourages creativity and passion
  • Ongoing training and development opportunities to support your career growth
  • A competitive salary package, including flexible leave options and access to rewards through employee benefits

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