Client Service Director

1 week ago

Sydney, New South Wales, Australia beBeeLeadership Full time $110,000 - $140,000

Establish a high-performing culture as an experienced People Leader within a renowned Global Finance firm.

Our organization seeks a seasoned leader to oversee the Client Services Team Leaders, ensuring exceptional client experiences and driving results-oriented teams.

Key Responsibilities:

  • Proactively coordinate team activities to achieve Service Level Agreements (SLAs).
  • Monitor Stockbroking Phones and Digital teams' performances, identifying areas for improvement.
  • Assist in managing team operations through reports, staff rosters, and skill assignments.
  • Implement performance-enhancing plans and address underperforming team members.

Requirements:

  • Previous leadership experience in a Client Service environment, preferably in Financial Services.
  • Strong communication and interpersonal skills, with a high client service mindset.
  • Ability to take ownership and accountability for key operational decisions.

Benefits:

  • Flexible Work-from-Home/Work-from-Office arrangements available.
  • Opportunity to drive business growth and develop your leadership skills.

Note:

  • Offices are based in Chatswood.
  • Actively interviewing candidates.

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