Customer Experience Associate

2 weeks ago

Wagga Wagga City Council, Australia beBeeMember Full time $48,000 - $63,000
Membership Services Representative

We are seeking an exceptional individual to fill the role of Membership Services Representative. This is a dynamic opportunity for a results-driven professional who thrives in a fast-paced environment.

The ideal candidate will possess excellent phone and communication skills, be able to follow directions well, and work independently with minimal supervision.

  • Greeting and saying goodbye to all members and guests.
  • Monitoring club access to members and non-members.
  • Answering any questions and handling member complaints.
  • Explaining the Judgement Free Zone to all members and non-members.
  • Answering info calls over the phone and taking messages.
  • Giving club tours.
  • Selling memberships, completing membership agreements, and entering new members into the database.
  • Operating the Point-of-Sale system and collecting any balances of past due accounts.
  • Making appointments for PE @ PF hourly sessions.
  • Organizing and maintaining the customer service front desk.
  • Completing member welcome calls.
  • Completing daily cleaning zones as assigned by management team.
  • Completing club walk arounds.
  • Assisting with club housekeeping and restocking any paper products in locker room.
  • Performing beginning of the day and end of the day procedures.
  • Making oneself available to newer team members for questions and guidance.
  • Completing monthly Black Card Spa maintenance as assigned by management team.

Previous customer service experience is advantageous, and certifications such as Certificate 3 in Fitness may be beneficial. Must be currently First Aid and CPR certified and provide proof of certification or willingness to obtain within three weeks. Must have WWC (Working With Children) certificate/number NSW & VIC, Blue Card QLD from employment commencement date or proof that the process has started. Must have completed a National Police Check certificate. Note: The NPC Certificate must be within 12 months of application date.

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