Credit Recovery Specialist

2 days ago


Adelaide, South Australia Hudson Full time

This role is ideal for an emerging professional seeking to build a career in credit recovery within a supportive and dynamic environment.

About the Role

As a Credit Recovery Specialist, you will play a pivotal role in managing overdue debts for clients by executing effective recovery strategies. You will be responsible for debt collection activities, including managing overdue debts, collection workflows, updating notes and systems regularly. You will also issue demand communications and negotiate payment plans with clients.

Key Responsibilities:
  • Debt Collection Activities:
    • Manage overdue debts, collection workflows, updating notes and systems regularly
    • Issue demand communications (letters, emails, calls) and update client files
    • Negotiate payment plans and manage incoming client requests
    • Approve solicitor invoices and ensure timely closure of debtor files
  • Stakeholder Engagement and Service:
    • Provide prompt, courteous service to clients, colleagues, and other stakeholders
    • Maintain confidentiality and follow up on commitments with professionalism
  • Compliance and Process Adherence:
    • Follow internal and external guidelines, ensuring compliance with ACCC debt collection standards
    • Participate in training on collection and compliance practices
What We're Looking For
  • Experience: Proven experience in a collections or accounts receivable role or similar industry
  • Knowledge: Strong understanding of collections processes
  • Skills: High-level communication, resilience, and attention to detail
  • Desirable: SA Collections Licence is beneficial, or willingness to obtain one
Benefits
  • Flexible Work Environment: Enjoy a hybrid model with three days in-office and two days working from home each week
  • Learning and Development: Receive comprehensive training and support, with opportunities for growth and career progression
  • Corporate Benefits: Access to travel insurance, corporate discounts, and a generous parental leave policy
Estimated Salary: $65,000 - $80,000 per annum

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