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Service Manager
2 months ago
We are seeking a highly skilled and compassionate Service Manager to lead our team at Mercy Place Ballarat, a 112-bed small household living model residential aged care home. As a Service Manager, you will be responsible for delivering exceptional resident-centred care, promoting a positive and safe culture, and driving continuous improvement in accordance with accreditation and aged care standards.
Key Responsibilities- Lead a team of staff to deliver best practice operational and clinical services, including allied health, hospitality, lifestyle, and community activities.
- Liaise with stakeholders to ensure seamless delivery of services and high-quality care.
- Develop and implement strategies to promote a positive and safe culture, and drive continuous improvement in accordance with accreditation and aged care standards.
- Collaborate with the leadership team to develop and implement business plans, budgets, and efficient rostering.
- Ensure compliance with AN-ACC, accreditation, and expected aged care standards.
- Strong HR and people management skills, including staff leadership and development, succession planning, and experience in change management in a residential aged care environment.
- High level of communication and interpersonal skills, with proven ability to engage residents, families, the community, and internal and external stakeholders.
- Business acumen, including budgets, efficient rostering, and occupancy.
- Aged care knowledge relating to AN-ACC, accreditation, and expected aged care standards.
- Ability to unite and lead a team focused on high performance in a values-driven culture.
- Demonstrated understanding of person-centred care and ability to work in a team environment.
As a Service Manager at Mercy Health, you will have the opportunity to make a meaningful difference in people's lives and your career. We offer a supportive and inclusive work environment, competitive salary and benefits, and opportunities for professional growth and development.
We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture. We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.
We are committed to diversity and inclusion and welcome applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities, and cultural backgrounds.
