Senior Transaction Dispute Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeRisk Full time $87,000 - $92,000
About This Role

The Dispute and Risk Officer will be responsible for managing day-to-day transaction dispute related administrative tasks and providing exceptional customer service in response to payment dispute related inquiries.

Key Responsibilities:
  • Dispute Management: Handle the administration of Chargeback and Direct Debit Claim management according to internal policies and Scheme standards.
  • Customer Support: Respond to enquiries from clients seeking assistance or support regarding chargebacks or claims in a prompt, professional and efficient manner.
  • Timely Resolution: Meet deadlines to respond to payment schemes in order to increase recovery ratios and minimize losses.
  • Transaction Monitoring: Review and analyse transactional activity through transaction monitoring systems within payment platforms and action alerts, or flag for escalation where needed.
  • Team Contribution: Contribute to the general running of the Department, which may include monitoring, periodic merchant activity reviews, requesting information from merchants.
  • Risk Assessment: Absess risk, acceptability, and compliance of merchant activity against Global Payments guidelines and policies.
  • Process Improvement: Contribute to the continuous improvement of team processes and procedures through the sharing of ideas, feedback and innovative suggestions.
  • Escalation: Provide recommendations to management in the event of escalated approval requirements.
  • Merchant Communication: Initiate consistent merchant communication and follow-through of risk investigations where required.
  • Issue Resolution: Resolve merchant issues by exercising discretion and independent judgement in making decisions.

This role requires strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines. The successful candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders and external partners.

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