Rail Operations Director

3 days ago

Melbourne, Victoria, Australia beBeeOperations Full time $180,000 - $240,000
About the Opportunity

This is a leadership position responsible for overseeing operational workflow during the bid phase of an upcoming project. The role involves coordinating inputs across various departments, including technical, HR, and commercial-financial teams.

The ideal candidate will have a strong background in railway or commuter trains, metro operations, with experience in managing large multidisciplinary operational teams. They should possess solid working knowledge of end-to-end operations, including train scheduling and utilisation, crew rostering, control centre, station, train and depot operations.

A strong understanding of rail systems and infrastructure is essential, as well as proven leadership capability, particularly in fast-paced or high-pressure environments. The ability to work autonomously, think strategically, and maintain engagement across a broad team of internal and external stakeholders is crucial.

The successful candidate will be able to contribute to bids or tendering processes, especially in brownfield or operating environments. Strong interpersonal skills and a collaborative mindset are also required, with a focus on both team performance and organisational outcomes.

Key Responsibilities
  • Develop a clear and compelling operations strategy that responds to client expectations and reflects local network conditions, customer needs, and contract performance frameworks
  • Demonstrate how the organisation would manage operations to achieve outcomes such as service frequency, on-time performance, cleanliness, information provision, and passenger satisfaction
  • Ensure robust managerial & safety-led operational processes are built into the delivery model, balancing excellence in service with cost efficiency
  • Manage the operational cost development process, ensuring alignment with the broader bid financial model
  • Clearly articulate the organisation and leadership approach that underpins our ability to deliver customer service excellence and meet key performance indicators
What We're Looking For
  • A senior operations professional with deep experience in commuter trains, metro or heavy rail environments
  • Strong technical insight and ability to drive operational excellence across complex systems
  • Proven leadership capability, with a confident, calm, and effective decision-making style, particularly in fast-paced or high-pressure environments
  • The ability to work autonomously, think strategically, and maintain engagement across a broad team of internal and external stakeholders

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