AWS Support Engineer

20 hours ago


Sydney, New South Wales, Australia Amazon Full time
{"title": "AWS Support Engineer", "content": "About the Role

We are seeking a highly skilled AWS Support Engineer to join our team. As a Support Engineer, you will be responsible for resolving large-scale customer impacting issues, identifying and troubleshooting recurring platform issues, and participating in Agile sprints to evolve business processes and technologies.

Key Responsibilities:

  • Drive the resolution of large-scale customer impacting issues as part of a team rotation, including some weekends and holidays
  • Identify and troubleshoot recurring platform issues and own projects to drive improvements
  • Participate in Agile sprints to evolve business processes and technologies
  • Create and review documentation; design new standard operating procedures
  • Mentor peers in your areas of technical and operational strength

About the Team

We value diverse experiences and encourage candidates from all backgrounds to apply. Our team is passionate about delivering high-quality support to our customers and is committed to ongoing learning and growth.

Why AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses.

What We Offer

We offer a dynamic and inclusive work environment, with opportunities for growth and development. Our team is committed to delivering exceptional support to our customers and is passionate about making a positive impact.

", "lang_code": "en-US"}

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