AWS Cloud Engineer
6 days ago
About the Role:
Opus Recruitment Solutions Ltd is seeking an experienced AWS Cloud Engineer to join their Cloud Ops team. As a Cloud Engineer, you will be responsible for providing technical support to a range of customers and acting as an AWS SME to resolve escalated requests in a timely manner.
Key Responsibilities:
- Provide excellent technical support to customers
- Act as an AWS SME to resolve escalated requests
- Develop standard operating procedures and processes for optimal service delivery
- Provide ongoing recommendations to update processes and enhance customer service
- Work closely with other SMEs on complex technical AWS escalations
- Communicate and document everything to the highest level
Requirements:
- 5+ years experience managing Windows/Linux environments
- 3+ years experience in an AWS focused position
- Previous experience in a busy Operations team
- Previous experience working with a Managed Service Provider
- Experience working with Service Management Tools - Service Now
- Excellent technical troubleshooting skills
- Excellent communication skills
About the Company:
Opus Recruitment Solutions Ltd is a leading provider of IT recruitment services. They have a strong reputation for providing excellent service and modern IT solutions across Public Cloud, Infrastructure, Modern Workplace, Cyber Security, and Networking.
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