AWS Support Engineer
4 days ago
We are seeking a highly skilled and experienced Support Engineer to join our AWS Incident Response team. As a key member of our team, you will play a critical role in ensuring the high availability of Amazon Web Services.
Key Responsibilities- Drive the resolution of large-scale customer impacting issues as part of a team rotation, including some weekends and holidays.
- Identify and troubleshoot recurring platform issues and own projects to drive improvements.
- Participate in Agile sprints to evolve business processes and technologies.
- Create and review documentation; design new standard operating procedures.
- Mentor peers in your areas of technical and operational strength.
Our team is diverse and inclusive, with a strong focus on collaboration and knowledge-sharing. We value work-life harmony and strive to create a culture that supports the well-being of our employees.
Why AmazonAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing a robust suite of products and services to power businesses.
Basic Qualifications- Experience troubleshooting and debugging technical systems.
- Experience in agile/scrum or related collaborative workflow.
- Experience troubleshooting and documenting findings.
- 3+ years of technical support experience.
- Knowledge of UNIX/Linux operating system.
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