Senior Client Experience Specialist

7 days ago

Adelaide, South Australia beBeeCustomerExperience Full time $80,000 - $120,000
Dynamic Customer Experience Leader

We are seeking a visionary leader to create memorable moments for our clients and guests. The ideal candidate will have a passion for delivering exceptional customer experiences, strong strategic skills, and the ability to build high-performing teams.

Key Responsibilities:
  • Develop and implement a comprehensive customer experience strategy that exceeds client expectations.
  • Lead cross-functional initiatives, including marketing, content creation, and community engagement.
  • Collaborate with stakeholders to ensure seamless execution of events and activities.
  • Monitor and evaluate customer feedback to identify areas for improvement.
  • Maintain accurate records and reports to track customer interactions and satisfaction levels.
Requirements:
  • Proven experience in customer-facing roles, preferably in the hospitality sector.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.
  • Knowledge of business software and platforms is essential.
What We Offer:
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • A competitive compensation package.
  • The chance to make a real difference in the lives of our clients and guests.

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