Banking Consultant

1 week ago

City Of Swan, Australia Australia And New Zealand Banking Group Limited Full time
About the Role

We are seeking a highly skilled Banking Consultant to join our Retail Banking team in Midland, Australia. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Provide customers with a seamless banking experience through transaction activities, needs-based conversations, and digital solutions education.
  • Act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Participate in and support bank programs and initiatives.
  • Ensure compliance with ANZ and branch policies and procedures.
Requirements
  • Exceptional customer focus and retail experience.
  • Experience in being a user and promoter of technology, with working knowledge in using different digital channels.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.
What We Offer

At ANZ, we offer a dynamic and supportive work environment, with opportunities for growth and development. We are committed to building a workplace that reflects the diversity of the communities we serve. If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.

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