Call Center Expertise Required

1 week ago


Sydney, New South Wales, Australia beBeeService Full time
Customer Service Representative Job

About Hitachi Construction Machinery Australia, we are a leading manufacturer of construction and mining equipment.

The Opportunity

This is a permanent full-time role in our National Contact Centre team at Revesby. As the first point of contact for our valued customers, you will handle inbound calls, respond to emails, and manage web portal enquiries—delivering exceptional service every step of the way.

We are looking for a customer service professional with prior experience and the flexibility to work weekend shifts on a Sunday – Thursday roster.

Roster: Sunday to Thursday

Requirements:

  • Experience working within a high-volume dynamic call centre or customer service environment is highly regarded
  • Availability to work weekend shifts
  • Experience processing sales orders will be advantageous
  • Excellent written and verbal communication skills to direct high-volume inquiries
  • Strong computer literacy skills
  • Helpful and adaptable approach when understanding customer needs with an ability to navigate and solve complex issues
  • The ability to professionally articulate to internal and external customers

Benefits and Perks

We offer competitive hourly rate + earn company biannual bonuses, career progression with OEM training and opportunities for upskilling with access to the latest technologies, supportive mentors who value your input in finding new and improved ways to achieving success, paid parental leave company policy, discounted Medibank health insurance policy + EAP to support our employees and their families, employee referral program and more.

We believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.



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