Digital Channel Experience Manager

3 weeks ago

Sydney, New South Wales, Australia Boral Full time

Unlock Your Potential

Boral is seeking a visionary Senior Digital Customer Experience Manager to spearhead our digital channel efforts and drive exceptional customer experiences. As a key member of our team, you will be responsible for developing and executing customer strategies that enhance satisfaction, loyalty, and retention, driving volume and growth.

Your Key Responsibilities

  • Develop and execute comprehensive digital channel strategies to deliver exceptional customer experiences.
  • Collaborate with internal and external stakeholders to ensure alignment with business goals and objectives.
  • Lead and manage relationships with third-party partners to deliver outstanding digital experiences.
  • Drive growth and sales through innovative digital strategies and partnerships.
  • Identify digital enhancements to drive service sufficiencies and competitive advantage.
  • Design and oversee a comprehensive digital channel roadmap that drives customer satisfaction, retention, and growth.

What We're Looking For

  • Bachelor's degree in business administration, Organizational Development, Communication, Human Resources, or related field.
  • 6+ years of experience in digital channel management and user experience.
  • Proven experience in digital customer experience management, particularly in mobile channels.
  • Strong background in driving customer engagement, retention, and growth through digital platforms.
  • Excellent communication and collaboration skills.

What's on Offer

  • Modern offices and workstations, close to public transport options.
  • Iconic market leader committed to driving sustainable outcomes.
  • Australian-owned and operated company.

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