Digital Channel Experience Manager

1 month ago

Sydney, New South Wales, Australia Boral Full time

Your Opportunity

We are seeking a Senior Digital Customer Experience Manager to lead and elevate our digital channel efforts for Boral. This role is perfect for someone who thrives in a dynamic environment and is driven by the challenge of enhancing customer interactions through digital channels.

Your Day Will Involve

  • Develop and execute customer strategies to enhance customer satisfaction, loyalty, and retention driving volume and growth.
  • Retain customers by enhancing their digital journey and engagement.
  • Develop and manage relationships with third-party partners to deliver outstanding digital experiences.
  • Drive growth and sales through innovative digital strategies and partnerships.
  • Identifying digital enhancements to drive service sufficiencies and competitive advantage.
  • Design and oversee a comprehensive digital channel roadmap that drives customer satisfaction, retention, and growth.
  • Collaborate with internal and external stakeholders to ensure alignment with business goals.
  • Continuously assess and refine digital strategies to maximize customer and organisational goals.

What We Are Looking For

  • Bachelor's degree in business administration, Organisational Development, Communication, Human Resources, or related field.
  • 6+ years of experience in digital channel management and user experience.
  • Proven experience in digital customer experience management, particularly in mobile channels.
  • Strong background in driving customer engagement, retention, and growth through digital platforms.
  • A proactive and innovative approach to problem-solving and continuous improvement.
  • Strong leadership capabilities to guide and inspire teams towards achieving strategic goals.
  • Excellent communication in effective collaboration with stakeholders and external partners.
  • Experience in project management and customer journey mapping.
  • Strong analytical and strategic thinking abilities to develop and execute impactful digital strategies.

What's On Offer

  • Modern offices and workstations, close to public transport options.
  • Iconic market leader committed to driving sustainable outcomes.
  • We are Australian-owned and operated.

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