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Duty Manager
2 months ago
We are seeking a highly motivated and driven Duty Manager to join our leadership team within Casino Bars on a Part-Time basis.
Key Responsibilities- Oversee the daily operations of our food and beverage operations in our Casino Bars, including Spin Café, Sports Bar, and our Premium Gaming Rooms.
- Ensure high-quality service and exceptional guest experiences.
- Lead a team of staff to deliver outstanding service and maintain high standards of cleanliness, safety, and organization.
- Manage stock, inventory, and supplies to ensure efficient operations.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments to ensure seamless operations and excellent customer service.
- Previous experience in a supervisory role within the hospitality industry, including varying restaurant or bistro service periods.
- Strong leadership and team management skills with the ability to motivate and inspire staff to deliver exceptional service.
- Knowledge of barista-made coffee, cocktails, beer, and wines is highly advantageous.
- Experience with stock management and inventory control.
- Up-to-date knowledge of TAB and Keno services, processes, and legislation.
- Current qualifications including Responsible Service of Alcohol Statement of Attainment, Responsible Management of Licensed Venue Certificate, and Liquor Approved Manager License or willingness to obtain.
- Excellent communication and interpersonal skills to interact effectively with premium guests.
- Demonstrated knowledge of food safety and hygiene practices.
- Ability to adapt and work in a fast-paced environment and handle multiple tasks simultaneously.
- Attention to detail and the ability to maintain high standards of cleanliness, safety, and organization.
- Proven problem-solving abilities and the ability to make sound decisions under pressure.
- Proficiency in computer systems and software applications related to food and beverage operations.
- Professional presentation and exceptional communication skills.
- Flexibility to work various shifts, including weekends, nights, and public holidays.
The Ville Resort-Casino is a premier destination for dining, events, and entertainment in tropical North Queensland. We offer a range of award-winning restaurants, world-class facilities, and entertainment options. Our parent company, Morris Group, is committed to sustainability and driving positive change in the community.
We are passionate about delivering exceptional guest experiences and creating a positive work environment for our staff. If you are a motivated and driven individual with a passion for hospitality, we encourage you to apply for this exciting opportunity.
