Electronics Equipment Specialist

3 days ago

Brisbane, Queensland, Australia beBeeProductivity Full time $72,000 - $98,000
Technical Support Technician Job Description

The Technical Support Technician is responsible for coordinating and conducting instrument servicing, basic repairs, software updates, pre-sale checks of instrumentation, and managing loan equipment.

This role also involves supporting complaint handling and technical enquiries, as well as other quality-related activities.

  • Perform annual service and ad-hoc repair activities on electromechanical diagnostic equipment.
  • Manage the service schedule, communicating with customers and arranging service contracts.
  • Log service calls, quote, and issue service/repair invoices.
  • Conduct pre-sale checks of instruments.
  • Coordinate shipping of customer instruments.
  • Coordinate instrument software updates.
  • Ensure equipment is in good working order, electrically safe, decontaminated between uses, and data managed appropriately.
  • Assist with resolving assigned technical enquiries and complaints.
  • Purchase and maintain adequate parts and supplies.
  • Other quality-related tasks as required.
Required Skills and Qualifications
  • Keen interest in electronics and technical equipment.
  • TAFE qualification in a related field such as mechanical or electrical engineering would be an advantage.
  • Technical problem-solving skills.
  • High attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to build strong relationships with customers and provide excellent service.
  • High level of productivity, planning, and prioritisation skills.
Key Benefits

This role offers the opportunity to work with a global healthcare leader and contribute to delivering high-quality services to customers.

As a Technical Support Technician, you will have the chance to develop your technical skills and expertise, while also building strong relationships with customers and colleagues.

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