Expert ICT Support Specialist

1 week ago

Canberra, ACT, Australia beBeeICT Full time $80,000 - $105,000
Job Opportunity

We are seeking a skilled ICT professional to join our team as an APS6 ICT Support Officer. This role will operate to deliver high quality ICT services, including in web services, IT support and cyber security.

Key Responsibilities
  • Coordinate with shared services provider on ICT matters
  • Maintain and enhance the website and intranet, in compliance with accessibility standards and content policies
  • Monitor web performance and analytics
  • Identify and resolve security issues consistent with shared services arrangements
  • Manage systems integrations
  • Lead the provision of IT support for hardware, software, network and application issues consistent with shared services arrangements
  • Manage ICT service requests, incidents and problem resolution for staff and senior leaders, consistent with shared services arrangements
  • Implement and monitor cyber security measures in accordance with the Protective Security Policy Framework (PSPF), Information Security Manual (ISM) and the Essential 8
  • Contribute to the development of internal ICT related policies, procedures and awareness programs
  • Lead ICT projects, including upgrades, migrations and new technology implementation.
Required Skills And Qualifications

The occupant of this role demonstrates integrity, independence and compassion while delivering work and:

  • Demonstrated experience in managing and maintaining web services, with strong understanding of web technologies, CMS platforms and accessibility standards
  • Proven ability to deliver high-quality ICT support services and resolve complex technical issues
  • Knowledge of, and practical experience in, implementing cyber security frameworks, tools and controls that are consistent with the Essential 8
  • Strong problem-solving and analytical ability, with the ability to assess and prioritise competing demands
  • Good communications skills with the ability to communicate technical concepts to non-technical audiences.
Benefits And Eligibility

This opportunity offers flexible working arrangements. You should be an Australian Citizen by the completion of the recruitment process, except under exceptional circumstances. The successful candidate must be able to obtain and maintain a security clearance, or hold a current security clearance of an appropriate level.

Security Clearance

Negative Vetting Level 1 (Secret)

How To Apply

If you have the necessary skills and qualifications, submit your application through the online portal by the specified deadline.

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