IT Service Delivery Manager

2 days ago


Brisbane, Queensland, Australia Troocoo Full time

Troocoo is seeking a skilled IT Service Delivery Manager to coordinate and measure IT service levels within a multi-vendor environment. The ideal candidate will have experience in managing stakeholder communication during major incidents, strong organisational skills with the ability to manage competing priorities and meet deadlines.

Job Description

The IT Service Delivery Manager will oversee IT Service Levels, monitor and manage IT service level agreements (SLAs) in a multi-vendor outsourced environment.

  • Define, develop, document, and embed ITIL service management processes.
  • Measure and evaluate service management processes, ensuring vendor compliance with service levels.
  • Ensure accurate, timely documentation and reporting of service level performance.
Key Responsibilities

The successful candidate will also:

  • Work closely with ICT staff, business teams, and external suppliers to deliver effective IT services.
  • Translate complex business needs into vendor service requests.
  • Act as a point of contact to investigate and report customer service issues to management.
  • Facilitate communication between end users and the IT support teams.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Proven experience in IT service level management and measurement.
  • In-depth understanding of ITIL service management processes.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Broad technical knowledge of hardware, software, networks, and communications technologies.
  • A degree in Business, ICT, or related fields.
Benefits

Troocoo offers:

  • A competitive salary package including $95,000 - $110,000 per year.
  • An opportunity for professional growth and development in a forward-thinking ICT environment.
  • Meaningful work that contributes to the efficient operation of our business.


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