CRM Implementation Project Manager

4 weeks ago

Sydney, New South Wales, Australia Beaumont People Full time

About the Role

The CRM Manager will play a critical role in the CRM Implementation Project team, driving the CRM roadmap implementation, working with key stakeholders to create adoption strategies, and supporting creation of design documents, functional requirements, and testing.

Key Responsibilities

  • Manage the Donor Database (CRM) team – encouraging collaboration and continuous improvement and alignment with organisational goals, as well as leading the team effectively through change.
  • Facilitate success within the CRM implementation project alongside the team – driving the CRM roadmap implementation, working with key stakeholders to create adoption strategies, as well as supporting creation of design documents, functional requirements, and testing.
  • Support training by developing materials and organising meetings or workshops as appropriate to ensure effective adoption – ensuring procedures also support best practice data governance and data privacy regulations.
  • Be the internal business lead for the CRM, advising and extensively communicating across teams to enhance CRM functionality/processes, advocating for best practice design and innovative solutions to deliver best value to the organisation – as well as managing enhancements and fixes as part of the BAU.

Requirements

  • Robust experience managing large-scale database systems and operations, and previous exposure leading or contributing to CRM implementation projects.
  • Experience in the for-purpose sector and a deep understanding of fundraising databases and processes, with a track record of enhancing fundraising or marketing efforts through effective system/technology management.
  • Experience in leading and managing people, nurturing collaborative and values-aligned working environments.
  • Exceptional written and verbal communication skills, able to translate and effectively facilitate communications between technical and non-technical stakeholders.
  • A solutions-focused mindset when approaching problems or issues to be resolved and high-level project and time management skills.

About Our Client

Beaumont People is a leading recruitment agency specialising in the not-for-profit sector. We work with a range of clients, including Australia for UNHCR, to find the best talent for their teams.

How to Apply

To be considered for this position, please apply now with your resume directly through the advertisement. If you have any further questions, please contact Diana Linde at diana@beaumontpeople.com.au.

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