CRM Implementation Project Manager

4 weeks ago

Sydney, New South Wales, Australia Beaumont People Full time

About the Role

We are seeking a highly skilled CRM Implementation Project Manager to join our team at Beaumont People. As a key member of our organization, you will be responsible for managing and motivating a small team, focusing on best practice and optimizing daily operations with the existing CRM.

You will also play a critical role in the CRM Implementation Project team, driving the CRM roadmap implementation, working with key stakeholders to create adoption strategies, and supporting the creation of design documents, functional requirements, and testing.

Key Responsibilities

  • Manage the Donor Database (CRM) team – encouraging collaboration and continuous improvement and alignment with organizational goals.
  • Facilitate success within the CRM implementation project alongside the team.
  • Support training by developing materials and organizing meetings or workshops as appropriate to ensure effective adoption.
  • Be the internal business lead for the CRM, advising and extensively communicating across teams to enhance CRM functionality/processes.

Requirements

  • Robust experience managing large-scale database systems and operations, and previous exposure leading or contributing to CRM implementation projects.
  • Experience in the for-purpose sector and a deep understanding of fundraising databases and processes.
  • Experience in leading and managing people, nurturing collaborative and values-aligned working environments.
  • Exceptional written and verbal communication skills, able to translate and effectively facilitate communications between technical and non-technical stakeholders.

About Beaumont People

We believe a diverse workplace is a happy workplace, and we love working with organizations that feel the same way. We encourage applications from people of all different backgrounds, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds, and people with disabilities.

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