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Indigenous Banking Specialist
2 months ago
\t* Build and maintain positive relationships with Indigenous customers and communities
\t* Ensure mob have access to the Bank's wide range of products and services
\t* Deliver outstanding customer service, answering questions about their banking and promoting self-service options
\t* Identify issues and service gaps, working with stakeholders to address these
\t* Conduct presentations and liaise with internal stakeholders across the Bank
\t* Build rapport quickly, taking customer enquiries from end to end
\t* Ensure communication and information to Aboriginal and Torres Strait Islander Peoples/communities is culturally appropriate and effective
\t* Collaborate with communities, stakeholders and other government and non-government agencies
\t* Provide strong customer service experience with excellent attention to detail
\t* Work in a hybrid environment, from home and a local Branch or Office
\t* Reside within an hour commute of our Cairns Branch
", "About You": "We are looking for an enthusiastic and determined individual who is passionate about building positive relationships with our Indigenous customers. You will have highly developed written and verbal communication skills, demonstrated customer and community engagement skills, and the ability to work in collaboration with communities, stakeholders and other government and non-government agencies. You will also have strong customer service experience with excellent attention to detail.", "What We Offer": "We are committed to supporting the career development of our employees and offer a range of benefits, including training and development opportunities, flexible working arrangements, and a supportive team environment."}
