Service Experience Manager

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $80,000
Customer Service Role

We are seeking a proactive and customer-focused individual to manage the customer service function across our portfolio of beauty and wellness brands.

This is a hands-on, cross-functional role ideal for someone who thrives in fast-paced environments and is ready to take ownership of the end-to-end customer service experience, from daily support to operational collaboration and team leadership.

  • Oversee customer service across multiple brands
  • Manage escalations, ensure consistent tone of voice, and deliver best-in-class customer experiences
  • Resolve complex and high-priority support tickets with speed, empathy, and expertise
  • Support geo-specific experiences across various regions

The ideal candidate will have 2-4+ years of experience in customer service, operations, retail, or e-commerce and be comfortable working with various software systems.

Key Responsibilities:
  • Lead and support our customer service team
  • Manage rostering, approve timesheets, and set performance KPIs
  • Deliver coaching and performance feedback regularly
Requirements:
  • Excellent communication, problem-solving, and multitasking skills
  • A keen interest in beauty, wellness, or DTC brands
What's in it for you?
  • Join a growing portfolio of exciting brands
  • Step into a career-defining role that bridges customer, ops, and brand experience
  • Work closely with a team of passionate marketers and operators

  • Service Experience Manager

    1 day ago

    Sydney, New South Wales, Australia beBeeCustomerExperience Full time $80,000 - $110,000

    Job SummaryWe are seeking a highly skilled professional to join our team as a Client Service Specialist. In this role, you will be responsible for delivering exceptional customer experiences that promote repeat business and protect the company's best interests.Main Responsibilities:Manage client relationships and ensure timely resolution of service...

  • Asset Management

    2 days ago

    Sydney, New South Wales, Australia JPMC Candidate Experience page Full time $90,000 - $120,000 per year

    JPMorgan Asset Management (JPMAM) provides a comprehensive range of investment management products and services across investment funds and institutional businesses worldwide. Our offerings include a full spectrum of investment strategies, from equity, fixed income, cash management, currency, and asset allocation to alternative asset classes such as private...

  • Executive Service Experience Manager

    2 weeks ago

    Sydney, New South Wales, Australia beBeeService Full time $150,000 - $200,000

    Senior Leadership RoleThis is a high-impact position that shapes hospitality vision and inflight experience.Develop and execute a world-class onboard service strategy.Oversee the integration of service protocols across all touchpoints.Manage the portfolio of loose equipment and serviceware including dining equipment, amenity, and linen.Provide strategic...

  • Senior Manager, Onboard Service Experience

    2 days ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Senior Manager, Onboard Service ExperienceOnly for registered membersSydneyAUD 120, ,000Senior Manager, Onboard Service ExperienceSenior Manager, Onboard Service Experience1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.About UsFounded in the Queensland outback in 1920, Qantas has grown to be...

  • Senior Manager, Onboard Service Experience

    2 weeks ago

    Sydney, New South Wales, Australia Qantas Full time

    Senior Manager, Onboard Service Experience Senior Manager, Onboard Service Experience 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features.About UsFounded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline.Qantas has a range of...

  • Service Experience Champion

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $70,843 - $80,895

    At the heart of our organization, Customer Service Representatives form a vital link between customers and the business.About the RoleWe are seeking skilled professionals to manage customer interactions across various channels, focusing on timely and effective resolutions.This is a full-time role, requiring regular attendance at our Head Office in Sydney's...

  • Customer Experience Manager

    2 days ago

    Sydney, New South Wales, Australia beBeeWarranty Full time $85,000

    Job TitleWe are seeking a skilled Service Coordinator to join our team. This role involves being the primary point of contact for customers regarding warranty claims, service requests, scheduling and coordination.About the Role:The Service Coordinator will be responsible for managing and processing warranty claims in a timely and professional manner.This...

  • Experience Manager

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $135,000

    Job Title: Customer Experience ConsultantAs a key player in our organization, you will be responsible for managing customer experiences by identifying issues proactively and providing solutions that benefit both parties.Develop strong relationships with customers to drive business growth.Serve as the primary point of contact for customers via all...

  • Service Experience Specialist

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time

    Job Title: Service Experience SpecialistAs a customer-centric professional, you will play a pivotal role in driving meaningful change across our organization. Your expertise in service design will enable us to craft exceptional customer experiences that meet their evolving needs.Key Responsibilities:Support the end-to-end strategic design process throughout...

  • Experience Director Onboard Service

    2 days ago

    Sydney, New South Wales, Australia beBeeCustomerCentricity Full time

    Delivering Exceptional Service ExperiencesJob DescriptionWe are seeking a talented Senior Manager to lead our onboard service strategy, ensuring it aligns with our brand standards and enhances the customer experience. You will be responsible for driving continuous improvement across service delivery teams, collaborating closely with cabin crew and frontline...