Investor Onboarding Specialist

Investor onboarding is a critical function within our organization, playing a key role in facilitating seamless interactions between investors and our clients. This position will be responsible for reviewing and determining if investors have met all necessary Anti-Money Laundering (AML) / Know Your Customer (KYC), Common Reporting Standard (CRS) / Foreign Account Tax Compliance Act (FATCA), and/or Data Destruction Obligations (DDO) requirements.

• Conduct Enhanced Customer Due Diligence (ECDD) to identify, assess, and mitigate financial crime risks.
• Work closely with the AML/CTF team to ensure compliance, support investigations, and drive continuous improvement.

Responsibilities:

• Due Diligence:
  • Monitor and conduct investigations of customers' accounts following AML/KYC, CRS/FATCA and DDO standards.
  • Conduct reviews by gathering information from public sources, source tools and customers.
  • Perform Customer Due Diligence (CDD), Enhanced Customer Due Diligence (ECDD), and Politically Exposed Persons (PEP), and sanction screening reviews.
  • Monitor customer transactions and identify suspicious behavior.
  • Prepare and report Suspicious Matter Reports (SMRs).
  • Identify reportable accounts by determining the tax residency of account holders.
  • Apply due diligence procedures as outlined in Annex I of the FATCA Agreement and CRS rules.
  • Maintain documentation and evidence supporting due diligence outcomes.
  • Deliverables:
    • Promptly escalate issues/risks identified within specified Service Level Agreements (SLAs).
    • Act as first point of contact for queries related to account setup applications from within the team as well as internal stakeholders.
    • Provide Subject Matter Expertise (SME) support to both onshore and offshore teams with regards to account setup queries.
    • Respond to information requests by reviewing and preparing KYC documents for Low, Medium, and High-risk customers.
    • Manage own work allocation and meet daily and monthly productivity targets.
    • Maintain accurate and timely updates in metric trackers and workflow systems.
    • Collaborate with teams across risk, compliance, and technology.
    • Support a culture of continuous improvement and operational excellence.
    • Accountabilities:
      • Manage and complete deliverables as per agreed client SLAs.
      • Support ad-hoc projects and enhancements related to the AML/KYC and CRS/FATCA processes within the department and wider business as required.
      • Assist with periodic reviews of procedures and checklists across all clients to ensure current and accurate.

Requirements:

• Strong knowledge of the AML/KYC rules and requirements as per the AUSTRAC AML guidelines.
• Experience working with various entity types including funds, trusts, and corporate structures.
• Strong attention to detail and consistent focus on quality and compliance.
• Excellent written and verbal communication skills.
• Proven ability to meet targets in a fast-paced, high-pressure environment.
• Experience conducting peer quality reviews, with the ability to give and receive constructive feedback.
• Inquisitive mindset with a willingness to investigate, identify issues, and propose solutions.

Preferred Qualifications:

• 3+ years of experience in AML/KYC operational due diligence or compliance roles, ideally within financial services or fund services.
• 3+ years' experience specifically with On Boarding of investors in CRS/FATCA and DDO within unit registry/transfer agency.
• Strong interpersonal and client engagement skills, with experience influencing stakeholders.
• Demonstrated capabilities, with a collaborative and proactive approach.
• Bachelor's degree in business, finance, or related field. AML/Compliance certifications are a plus.