Aml & Investor Onboarding Officer

Locations : Melbourne, Australia | Hybrid

Get To Know Us :

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Why You Will Love It Here

• Flexibility : Hybrid Work Model
• Your Future : Income Protection Insurance & Salary Continuance
• Work / Life Balance : Generous Bereavement & Compassionate leave
• Your Wellbeing : Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
• Diversity & Inclusion : Committed to Welcoming, Celebrating and Thriving on Diversity
• Training : Hands-On, Team-Customized, including SS&C University
• Extra Perks : Discounts on fitness clubs, travel and more

What You Will Get To Do :

This is an integral role within the company and the processing team with a focus on Investor onboarding into our client funds. The role will be required to fully review and determine investors have met all AML / KYC, CRS / FATCA and / or DDO requirements for our Asset Manager or Custodian clients.

As an AML Officer and investor onboarding Officer, you'll play a critical role in identifying, assessing, and mitigating financial crime risks by conducting Enhanced Customer Due Diligence (ECDD) and Transaction Monitoring (TM). You'll work at the frontline of the bank's Anti-Money Laundering and Counter-Terrorism Financing (AML / CTF) function—ensuring compliance, supporting investigations, and driving continuous improvement.

Role Responsibilities :

• Monitoring and conducting investigations of customers' accounts following AML / KYC, CRS / FACTA and DDO standards
• Conduct AML / KYC reviews by gathering information from public sources, source tools and customers
• Perform Customer Due Diligence (CDD), Enhanced Customer Due Diligence (ECDD), and Politically Exposed Persons (PEP), and sanction screening reviews
• Monitor customer transactions and identify suspicious behaviour
• Prepare and report Suspicious Matter Reports (SMRs)
• Identify reportable accounts by determining the tax residency of account holders.
• Apply due diligence procedures as outlined in Annex I of the FATCA Agreement and CRS rules
• Maintain documentation and evidence supporting due diligence outcomes.
• Prompt escalation of issues / risks identified within specified SLAs
• First point of contact for queries with regards to account set up applications from within the team as well as internal stakeholders.
• Providing SME support to both onshore and offshore team with regards to account setup queries
• Respond to information requests by reviewing and preparing KYC documents for Low, Medium, and High-risk customers
• Manage your own work allocation and meet daily and monthly productivity targets
• Maintain accurate and timely updates in metric trackers and workflow systems
• Collaborate with teams across risk, compliance, and technology
• Support a culture of continuous improvement and operational excellence

Accountabilities :

• Manage and complete deliverables as per the agreed client SLAs
• Support ad-hoc projects and enhancements related to the AML / KYC and CRS / FATCA processes within the department and wider business as required
• Assist with periodic reviews and of procedures and checklists across all clients to ensure current and accurate

Skills and Competencies :

• Strong knowledge on the AML / KYC rules and requirements as per the AUSTRAC AML guidelines is a must.
• Experience working with various entity types including funds, trusts, and corporate structures
• Strong attention to detail and a consistent focus on quality and compliance
• Excellent written and verbal communication skills
• Proven ability to meet targets in a fast-paced, high-pressure environment
• Experience conducting peer quality reviews, with the ability to give and receive constructive feedback
• Inquisitive mindset with a willingness to investigate, identify issues, and propose solutions

What You Will Bring :

• 3+ years of experience in AML / KYC operational due diligence or compliance roles, ideally within financial services or fund services.
• 3+ years' experience specifically with On Boarding of investors in, CRS / FATCA and DDO within unit registry / transfer agency
• Strong interpersonal and client engagement skills, with experience influencing stakeholders.
• Demonstrated capabilities, with a collaborative and proactive approach.
• Bachelor's degree in business, finance, or related field. AML / Compliance certifications are a plus.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.