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People Support Specialist
1 month ago
We are Woolworths Group
We are a dynamic organisation with 200,000+ bright minds, passionate hearts, and unique perspectives connected by a shared Purpose – 'to create better experiences together for a better tomorrow.'
Our Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.
As a valued member of our People Advisory team, you will contribute to a culture of service excellence supported by new HR processes and technology.
What you will do
- Provide coaching and support for Team Members at all levels on Payroll and People Systems queries.
- Meet all KPIs and objectives aligned to HR Service Delivery objectives and targeted service levels.
- Provide exceptional customer service experiences through efficient evaluation, closure, and/or escalation of all queries and advice.
- Work closely with other HR service teams to ensure learning and knowledge sharing across all HR and business teams.
- Provide valued contribution by identifying process improvement opportunities.
What you will bring
Strong computer literacy, efficiency in work, and time management skills. The ability to ask probing questions to ensure we are delivering the best experience for our callers, answering their queries with accuracy and in an efficient manner. A strong risk lens to ensure team member privacy is maintained and personal information is protected.
What you'll experience
Our Team Members are at the heart of everything we do. We're always looking for ways to support your career journey and reward great work:
- The opportunity to grow within the group.
- Strong mentorship and development; opportunity to collaborate with some of the brightest and best minds in Australia.
- Hybrid working arrangements.
- Unparalleled growth opportunities.
- Get your Woolies worth through team member benefits across all of our brands.
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team's diversity brings to our business, customers, and communities.
